An MSP in Minneapolis signs a new 50-person client. The onboarding begins: collect admin credentials for all systems, document network topology, inventory all hardware and software, set up monitoring agents, configure backup policies, and train staff on the new ticket portal. The onboarding technician juggles spreadsheets, emails, and sticky notes. Three weeks later, they discover the client has a legacy server nobody mentioned because the credential collection form was incomplete.
MSP client onboarding is chaos by default. Every new client requires collecting 50-100 pieces of information: credentials, network diagrams, contact lists, escalation procedures, vendor relationships, and compliance requirements. IT Glue ($29-49/user/mo) and Hudu ($25-39/user/mo) are excellent for documentation but don't guide the onboarding process itself. GuideCX is client onboarding software but not MSP-specific — it doesn't know about RMM agents, PSA integration, or network documentation standards.
The opportunity is an MSP-specific onboarding portal at $49-99/mo: templated onboarding checklists (credential collection, network discovery, monitoring setup), client-facing portal for secure credential submission, automatic documentation generation, progress tracking with accountability, and integration with ConnectWise/Autotask PSA. Not documentation storage — onboarding workflow automation. Target MSPs with 5-20 technicians who onboard 2-5 new clients per month and want consistency in the process.
💰 Revenue Blueprint
Three-tier value ladder to monetize from day one
5 active onboardings, checklist templates, client portal, secure credential collection
Unlimited onboardings, PSA integration, auto-documentation, team assignments, progress tracking
Custom templates, white-label portal, advanced reporting, API, dedicated support
📊 Market Evidence
The Market Gap
IT Glue/Hudu are documentation, not onboarding workflow. GuideCX isn't MSP-specific. No MSP-focused onboarding portal at $49-99/mo with templated workflows and PSA integration.
🏆 Competitor Landscape
How existing players stack up in this market
🛠️ Recommended Tech Stack
Suggested tools and technologies to build this idea
Score Breakdown
Good market signals with room for growth
Market (20%) + Revenue (20%) + Trend (15%) + Competition (15%) + Build (15%) + Pricing (15%)
🚀 Start Building
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Build a SaaS product called "Client Onboarding Portal for MSPs". ## Product Overview Guided intake for passwords, assets, and policies ## Problem Guided intake for passwords, assets, and policies ## Solution Build Client Onboarding Portal for MSPs ## Target Audience indie hackers, small businesses, and solopreneurs ## Tech Stack - Next.js 15 (App Router) with TypeScript - Tailwind CSS v4 for styling - Supabase for auth, database, and storage - Vercel for deployment - shadcn/ui for UI components - Framer Motion for animations ## MVP Features to Build 1. Landing page with clear value proposition 2. User authentication (sign up, sign in, forgot password) 3. Core product functionality based on the solution above 4. Dashboard for users to manage their data 5. Pricing page with at least 2 tiers (free + paid) 6. Basic settings/profile page ## Known Competitors IT Glue, Hudu, Liongard, ClientZen, GuideCX ## Key Risks to Address Standard market entry risks ## Deployment 1. Set up Supabase project and configure environment variables 2. Deploy to Vercel with `npx vercel --prod` 3. Set up custom domain 4. Configure Supabase RLS policies for security ## Instructions Start by creating the project structure, then build the landing page first. Use server components where possible. Make it mobile-responsive from the start. Focus on getting the core value loop working before adding polish.